NYC + Northern NJ HVAC contact
Call Airplex for HVAC service, emergency no-heat or no-cooling help, commercial and residential requests, property-manager coordination, installation or replacement planning, maintenance, and critical cooling support.
Request service
Use this form for non-emergency service requests. Service-page buttons can preselect the service so Airplex sees where the request came from.
For no heat, no cooling, a critical room, tenant impact, customer impact, or a system down after hours, call Airplex directly so the request can be routed as emergency HVAC.
A few details help Airplex route the call faster and decide whether repair, maintenance, replacement planning, or emergency support is the right path.
Use the service and property paths below, or call with the symptom. Airplex can help route the issue without forcing you to choose a technical category first.
Choose the right HVAC path
Pick the closest path if you know it. If the route is not published yet, the link safely returns to contact instead of a broken page.
No heat, no cooling, critical cooling, occupied-space impact, or urgent system failure.
View pathSystem not keeping up, short cycling, leaks, noise, weak airflow, thermostat issues, or repeated comfort problems.
View pathCooling failures, frozen systems, refrigerant concerns, airflow issues, or warm air.
View pathNo heat, weak heat, uneven heating, furnace, boiler, heat pump, or controls concerns.
View pathNew system planning, replacement planning, access, COIs, DOB coordination where required, and equipment direction.
View pathAging, unreliable, repeatedly repaired, or obsolete systems that may need a replacement path.
View pathSeasonal readiness, recurring service needs, managed properties, and equipment performance checks.
View pathOffices, restaurants, retail, multifamily, managed buildings, RTUs, VRF/VRV, and operating-space impact.
View pathHomes, townhouses, brownstones, apartments, condos, and co-ops.
View pathCommercial rooftop unit repair, diagnostics, maintenance, access coordination, and shutdown concerns.
View pathZone issues, alarms, system response concerns, service, installation, and replacement direction.
View pathServer rooms, IT closets, equipment rooms, and other temperature-sensitive spaces.
View pathProperty routing
Property type changes the questions Airplex needs to ask: access, COIs, building rules, occupied-space impact, equipment location, and urgency can all matter.
Access, COIs, tenant impact, building rules, service notes, and recurring HVAC needs.
View pathIn-unit systems, condo/co-op coordination, building access, and management requirements.
View pathEmployee areas, tenant spaces, conference rooms, server rooms, and controls complaints.
View pathCustomer comfort, staff areas, kitchen-adjacent comfort, rooftop units, and operations impact.
View pathStorefronts, sales floors, showrooms, customer areas, and urgent retail comfort issues.
View pathMulti-unit residential, mixed-use buildings, landlords, supers, and building managers.
View pathCritical cooling
Critical cooling calls should include the affected room, temperature trend if known, equipment risk, current alarms, access requirements, and whether the space has backup cooling.
Before you call
You do not need every answer. Share what you have, especially for emergencies, commercial buildings, managed properties, rooftop units, VRF/VRV systems, and critical rooms.
Call (347) 627-7146Service area
Airplex Mechanical serves New York City and Northern New Jersey. If you are not sure whether your property is in range, call with the address and borough or municipality.
What happens next
Airplex confirms whether the request is emergency, repair, maintenance, installation, replacement, commercial, residential, or critical cooling.
Share address, access, system, urgency, COI needs, and any tenant, customer, staff, or equipment impact.
For urgent issues, call handling focuses on emergency routing. For planned work, Airplex can discuss the practical next step.
FAQ
Call Airplex Mechanical at (347) 627-7146 for HVAC service requests across NYC and Northern New Jersey.
Yes. Call directly if there is no heat, no cooling, critical cooling impact, tenant or customer impact, equipment risk, or an occupied space that cannot wait. Airplex offers 24/7 emergency HVAC service with live emergency calls and same-day emergency dispatch for emergency issues.
Have the property address, building type, affected space, system type if known, symptoms, urgency, access instructions, COI requirements, and photos or model numbers if they are safe to collect.
Yes. Use the request-service form on this page for non-emergency HVAC requests. Emergency no-heat, no-cooling, critical cooling, tenant impact, customer impact, or occupied-space issues should still be handled by calling Airplex directly.
Airplex Mechanical provides HVAC service across New York City and Northern New Jersey, including Brooklyn, Manhattan, Queens, The Bronx, Staten Island, and Northern New Jersey.
Yes. Airplex supports property-manager HVAC requests involving access coordination, COIs, tenant impact, building rules, service notes, and managed-building HVAC needs.
Yes. Airplex provides commercial HVAC service support for offices, restaurants, retail spaces, multifamily buildings, property managers, rooftop units, VRF/VRV systems, refrigerant diagnostics, emergency HVAC, maintenance, and critical cooling.
Yes. Airplex supports residential HVAC requests for homes, townhouses, brownstones, apartments, condos, co-ops, heating, cooling, installation, replacement, maintenance, and emergency HVAC concerns.
Yes. Airplex works with rooftop units and VRF/VRV systems, including service, installation, replacement planning, diagnostics, and emergency routing where applicable.
Yes. Airplex supports data center cooling and critical cooling needs for server rooms, IT closets, critical equipment rooms, and temperature-sensitive spaces.
Yes. Airplex can provide COIs for building access and service coordination. Share the building requirements when calling.
HVAC service pricing can vary by property type, system type, borough, access requirements, urgency, time of day, and current dispatch load. Call Airplex for current pricing and routing.
Call Airplex Mechanical
Call for emergency HVAC, repair, installation, replacement, maintenance, commercial HVAC, residential HVAC, property-manager coordination, rooftop units, VRF/VRV, refrigerant diagnostics, and critical cooling requests.
